Privacy Policy

Privacy Policy


Richmond Vets Ltd is an independent veterinary surgery. We respect your right to privacy, and will ensure that personal information collected will only be used in accordance with this policy.

In this privacy policy, we explain about the type of information collected, how it is stored and handled, and how it may be shared with third parties.  If you have any queries or concerns, please contact us by:

Telephone: 020 8940 1090

Write to: Richmond Vets Ltd

         161 Kew Road



              TW9 2PN



How we Collect Information:

On registering your pet

Making appointments

Telephone calls




Joining a Pet Health Plan

Referrals from other first opinion practices

Forms given by the practice (eg: consent forms)

Information Collected:

Surname, Initials and Title


Contact telephone numbers and/or e-mail address

Pet details

How we Use the Information:


To provide veterinary care to your pet

Contact you regarding advice/treatment for your pet

Send relevant reminders about vaccinations and treatments

Process Pet Health Plans

Process payments (although debit and credit card payments are processed, we do not store any card information)




Third parties Information May be Shared With:

Other veterinary practices

Referral centres


Insurance companies that hold a policy for your pet

Identichip company

Drug companies (for the purpose of sending reminders for vaccinations and treatments)

Debt Collecting Agency

IT company and companies supporting our web-site and e-mail accounts

Any other person with your consent

We work closely with all parties to ensure that your privacy is respected and protected, and will only provide the information required for the purpose of their service.

Any personal information held by them when no longer required, will either be deleted/securely destroyed.



Storing Personal Data:

We store personal data for as long as it is necessary – the legal requirement can be up to 7 years.

Our practice management server and back up providers are based in the UK, but our web-site server is stored outside of the UK, in the United States. This means that when we collect your personal information it may be stored outside of the UK, but procedures are in place to ensure it is highly secure and regularly monitored.



You have the right to access the personal information held about you, and can contact us at any time.  On your request we will amend/update, return, delete, or securely destroy any personal information held, unless we are required by law to store the information.



You have the right to make a complaint if you feel that your personal information has not been handled correctly, or if you are unhappy with the response to requests you have made to us. If this is the case, please contact The Information Commissioner’s Office by calling 0303 123 1113 or visit the web-site

Any future changes and updates made to our privacy policy will be updated on this page, so please check regularly.